{"xsrfToken":"ec63c4ee80ddddb31e44c3db9e41cb0b9f8ef2c7_lout","branding":{"id":"5","key":"wssp","name":"WASSP Support","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0a1730","headerLinkHoverBGColor":"#0a1730","headerBadgeColor":"#0a1730"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/caf598ab-1bf7-45c1-97fa-fdcacc634b64/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4ZDcwNThlYy1kMzM4LTQwNzgtYTE0MS1iMjExYTUxODZmYjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNhZjU5OGFiLTFiZjctNDVjMS05N2ZhLWZkY2FjYzYzNGI2NCI6WyJyZWFkIl19LCJleHAiOjE3NDc5Mjc5NTUsIm5iZiI6MTc0NzkyNzM1NX0.C80KDp-g842Wi1vJqQ6G8TXjG3dJPl2abrwh8jB815Q&client=8d7058ec-d338-4078-a141-b211a5186fb6&mode=fit","logoId":"caf598ab-1bf7-45c1-97fa-fdcacc634b64","isLogoAvailable":true,"helpCenterTitle":"Welcome to the WASSP Support Center","sharedPortalName":"WASSP Support Center ","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-GB":{"helpCenterTitle":"Welcome to the WASSP Support Center","sharedPortalName":"WASSP Support Center ","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#0074e0","helpCenterTitleColor":"#0074e0","bannerMediaApiUrl":"https://api.media.atlassian.com/file/27bae406-669c-430f-a3dc-16a812e2c339/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4ZDcwNThlYy1kMzM4LTQwNzgtYTE0MS1iMjExYTUxODZmYjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI3YmFlNDA2LTY2OWMtNDMwZi1hM2RjLTE2YTgxMmUyYzMzOSI6WyJyZWFkIl19LCJleHAiOjE3NDc5Mjc5NTUsIm5iZiI6MTc0NzkyNzM1NX0.h-XjNNWKrSFjxpPJ9wjIQVgKl7j07ZgYsXmWom4sEVw&client=8d7058ec-d338-4078-a141-b211a5186fb6&height=300&mode=fit","bannerMediaApiFileId":"27bae406-669c-430f-a3dc-16a812e2c339","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"5","key":"wssp","projectId":10032,"serviceDeskId":5,"name":"WASSP Support","description":"<p>Welcome! You can raise a request for WASSP Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/5","reqTypes":[{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10538,"iconUrl":"https://enl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10538","groups":[5],"key":""},{"id":"7","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10537,"iconUrl":"https://enl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10537","groups":[5],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10522,"iconUrl":"https://enl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[5],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10529,"iconUrl":"https://enl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","groups":[],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10551,"iconUrl":"https://enl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10551","groups":[],"key":""},{"id":"3","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10543,"iconUrl":"https://enl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10543","groups":[],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10547,"iconUrl":"https://enl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[],"key":""},{"id":"8","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10541,"iconUrl":"https://enl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""}],"reqGroups":[{"id":5,"name":"General"}],"orderMapping":{"5":[1,2,7]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"944dbc16-8f3b-3ee2-828e-035f3faa0ef7","appLinkName":"System Confluence","appLinkUrl":"https://enl.atlassian.net/wiki","spaceKey":"WKB","spaceName":"WASSP Knowledge Base","spaceUrl":"https://enl.atlassian.net/wiki/spaces/WKB","isServer":false},"labels":[],"projectKey":"WS","serviceDeskId":5,"kbLinkDomainURLs":["https://enl.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"WS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United Kingdom)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4ZDcwNThlYy1kMzM4LTQwNzgtYTE0MS1iMjExYTUxODZmYjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAzMiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDc5Mjg1NTUsIm5iZiI6MTc0NzkyNzM1NX0.dFat_dwrjoPzbtivp33cJmIahmmzYY37yd3K2EQK33I","targetCollection":"upload-project-10032","endpointUrl":"https://api.media.atlassian.com","clientId":"8d7058ec-d338-4078-a141-b211a5186fb6","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":2,"projectId":10032,"form":{"name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","intro":"<p>Choose this if you have questions about licensing or billing.</p>","instructions":"","icon":10538,"iconUrl":"https://enl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10538","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10001"],"values":[{"value":"10000","label":"Blocker","selected":false,"children":[]},{"value":"10001","label":"Critical","selected":false,"children":[]},{"value":"10002","label":"Major","selected":false,"children":[]},{"value":"10003","label":"Minor","selected":false,"children":[]},{"value":"10004","label":"Trivial","selected":false,"children":[]},{"value":"10006","label":"None (migrated)","selected":true,"children":[]},{"value":"10005","label":"None","selected":false,"children":[]},{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":false,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10159","fieldConfigId":"10266","label":"Serial Number","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10192","fieldConfigId":"10312","label":"Urgency","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10369","label":"Critical","selected":false,"children":[]},{"value":"10370","label":"High","selected":false,"children":[]},{"value":"10371","label":"Medium","selected":false,"children":[]},{"value":"10372","label":"Low","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Components","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10024","label":"Customer","selected":false,"children":[]},{"value":"10023","label":"Dealer","selected":false,"children":[]}]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/5/create/2","requestValidateBaseUrl":"/servicedesk/customer/portal/5/validate/2","calendarParams":{"firstDay":1,"date":"2025-05-23T03:22:36+1200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"944dbc16-8f3b-3ee2-828e-035f3faa0ef7","appLinkName":"System Confluence","appLinkUrl":"https://enl.atlassian.net/wiki","spaceKey":"WKB","spaceName":"WASSP Knowledge Base","spaceUrl":"https://enl.atlassian.net/wiki/spaces/WKB","isServer":false},"labels":[],"projectKey":"WS","serviceDeskId":5,"kbLinkDomainURLs":["https://enl.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4ZDcwNThlYy1kMzM4LTQwNzgtYTE0MS1iMjExYTUxODZmYjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAzMiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDc5Mjg1NTYsIm5iZiI6MTc0NzkyNzM1Nn0.e2EXBvlxOfacAfiXsyui7vPcO501UqCC98pLejQn3vc","targetCollection":"upload-project-10032","endpointUrl":"https://api.media.atlassian.com","clientId":"8d7058ec-d338-4078-a141-b211a5186fb6","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}